17:47, Saturday 11th February 2023
Patch Test Policy
All tinting, microdermabrasion lash lift treatment and lash extensions MUST be patch tested at least 48hrs prior to appointment. If you haven’t had a test/treatment done by us within the last 6 months, then you will need to be tested. Failure to do so will mean we are unable to carry out your treatment and you may still be charged if adequate notice isn’t given. Please see our cancellation policy for details.
Age Limits
We cater for most ages within the salon. Under 16s MUST have an accompanying adult present. No tinting, lash treatments or nail extensions can be performed on anyone under the age of 16.
Treatments
If you have had an unsatisfactory experience at the salon, please bring it to the attention of the manager and follow the complaints procedure (detailed below).
Complaints
We take our clients happiness and experience very seriously and always endeavour to give you the best experience possible. If you feel we have not met your expectations, we would like the opportunity to resolve this with you as soon as possible.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.
All formal complaints need to be documented in writing via email to beauboobeauty@hotmail.com
Please provide as much detail as possible in your email, including details of your treatment, date and time of your appointment and your exact complaint.
Your complaint will be assessed and we aim to reply to you within 48 hours of receiving your email.
We will try our best to resolve any complaints within 4 weeks.
Please avoid taking any action to resolve these issues yourself until you have taken clear photographs from many angles to show us how we can support you.
Therapist/Staff Illness
Unfortunately at times, we may need to cancel your appointment due to staff illness or unforseen emergencies. In the event that we cannot reschedule your appointment for the same day, we will have to cancel your appointment and rebook another date convenient for you. We will aim to give you as much notice as possible.
Pricing
Whilst we endeavour to keep our website and price lists up to date, we reserve the right to adjust prices for treatments without warning.
Cancellations by Beau Boo Beauty
Should we need to cancel your appointment for any reason whatsoever, we will endeavour to give you as much notice as possible and offer you an alternative appointment time.
Punctuality and Courtesy of Beau Boo Beauty
We will always aim to run to time but occasionally appointments may overrun. When possible we will inform you in advance so that you are not kept waiting unnecessarily. Should we be unable to give you your full treatment time we will only charge you for the time you were treated for.
Your Health
Clients with existing health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment.
When you book your first treatment you will be asked to complete an online Consulatation form which you will be asked for when you book any appointment, to highlight to us any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor or consultant stating that you are able to receive the specific treatment you want to have in the salon.
Please inform us of any medical conditions, including pregnancy, prior to booking as some treatments may not be suitable for you and it gives us time to plan accordingly for your visit.
Right to refuse or terminate a treatment
We reserve the right to refuse or terminate a treatment at any time for reasons that may include (but are not limited to) the following:-
Allergies
If you have any allergies, please inform us at the time of booking and please write full details on your pre-sent consultation form so that we may make alterantive product arrangements if possible. In some circumstances, we may not be able to carry out the treatment safely for you and will make alternative arrangements to swap the service where possible.
Gift Vouchers
Gift Vouchers are non-refundable and valid for 6 months from the purchase date, unless otherwise specified. Vouchers cannot be used after the expiry date except in exceptional circumstances, agreed with management. Vouchers may not be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. For vouchers with a monetary value, you are under no obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.
Personal Items
Please ensure you retrieve all personal items before leaving the premises as we cannot be held responsible for lost items.
Offers
Offers on the website and our Facebook or instagrem page are for a definitive period only. Once the offer period has ended the treatment reverts to its normal price
